Frequently Asked Questions

General

What year was the Museum founded?

Kidspace was founded in 1979 by members of the Caltech community and the Pasadena Junior League. For more information please go to: kidspacemuseum.org/about/kidspace-mission.

May we eat at the Museum?

Yes! Kidspace Children's Museum offers dining and shopping options that will make your visit even more enjoyable. The Kidspace Café, run by The Spot Gourmet, is located to the right at the end of the Kaleidoscope entrance. You are also welcome to bring in your own food, however, please no glass bottles or aluminum cans. Food may be eaten in our central courtyard or in the park in front of Kidspace, but may not be taken into the store or exhibit galleries.

What ages does your Museum program for?

The programs and exhibits at Kidspace are designed for children ages 1 to 12.

How much time do families spend at the Museum?

Families spend anywhere from 30 minutes to 8 hours here at Kidspace depending on the energy level of the children and the adults. There are plenty of activities and programs to keep families engaged all day long. For more information please go to: kidspacemuseum.org/visit/what-expect.

May I drop off my kids at the Museum?

No. Kidspace requires that children be accompanied by an adult at all times while at the Museum. Programming and exhibitory encourages adult-child interaction and a dual learning experience.

May I bring my dog to the Museum?

Kidspace loves pets, just not inside the Museum. Service animals are permitted with proper identification.

May I smoke at the Museum?

No, there is no smoking, or tobacco products of any kind, permitted in the Museum or in Brookside Park.

Where may I nurse my child?

Kidspace does not currently have a designated, private nursing area, however, as an institution that values children and mothers you are welcome to nurse wherever you feel comfortable.

May I take photos at the Museum?

Yes, you are welcome to take as many photos of your family’s experience at the Museum as you would like. If you are interested in taking photos for a publication, please contact our Director of Operations at (626) 449-9144,ext. 5215.

Can I volunteer at the Museum?

Yes, we love working with our volunteers! For more information about our volunteer program please go to: kidspacemuseum.org/about/volunteer-program.

Can I rent the museum facility for an event or film shoot?

Yes! The museum facility is available to be rented for all types of events. Whether you’d like to book a full birthday party program or just rent space for a gathering we can assist you. For more information go to: kidspacemuseum.org/birthdays-private-events/private-events.

Who can I speak with about donating items or animals to the Museum?

Any requests to donate animals to the Museum must be approved by our Animal Specialist. They can be reached at (626) 449-9144,ext. 5207. Any requests to donate items can be made to our Director of Education, who can be reached at (626) 449-9144, ext. 5229

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Hours and Admission

What are the Museum's hours?

September through May:
Closed Mondays.
Tuesday - Friday, 9:30a.m.to 5:00p.m.
Saturday & Sunday, 10:00a.m.to 5:00p.m.

June, July and August:
Open 7 days a week!
Monday - Friday, 9:30a.m.to 5:00p.m.
Saturday & Sunday, 10:00a.m.to 5:00p.m.

How much does it cost to visit the Museum?

Admission is $11 for Adults and Children; Children under age 1 are free.

Does the Museum have free days?

Admission to Kidspace is free during Free Family Nights and during Pasadena Art Nights. Free Family Night is the FIRST Tuesday of every month from 4:00 p.m. - 8:00 p.m. There is no Family Free Night in September. Also note, Kidspace accepts EBT cards for up to four free individuals.

Where is Kidspace located?

Kidspace is located at 480 N. Arroyo Blvd., Pasadena, CA 91103, at the west end of Brookside Park near the Rose Bowl stadium. The Museum occupies the buildings that formerly housed the Fannie E. Morrison Horticultural Center.

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Free Family Nights

When are Free Family Nights?

On the first Tuesday of every month from 4pm-8pm.  Admission to the Museum is FREE for everyone.   

How will people be admitted?

In order to ensure a safe and enjoyable visit for all guests, Kidspace has a set number of visitors that can be allowed into the Museum at any one time.  Guests will be admitted on a first-come, first-served basis.  There is no pre-registration for admission. 

How long will the wait be to be admitted in for Free Family Nights?

Due to the popularity of Free Family Nights, these evenings can be very crowded.  At times the wait in line will be just a few minutes but could be considerably longer depending on level of popularity for that particular evening.  On average guests that visit the Museum between January-March & November- December typically have little to no wait.  Guests visiting from April-October could have a significant wait of 30 minutes or more.

Do I have to wait in line if I am a Kidspace Member?

Yes, everyone has to wait in line so we can control how many people are in the Museum at any one time.  Since members enjoy unlimited admission to the Museum, Kidspace recommends you visit on another day when it is likely to be less crowded.

Are there any other options for visiting the Museum at a reduced rate?

Kidspace Family Memberships are a great option.  Memberships start at $109 and include unlimited FREE admission for up to four family members.  Visit the Kidspace membership page and Memberhsip FAQ's for more information. 

In order to make your Free Family Night visit enjoyable, please observe the following:

  • Stay in close proximity of your child at all times.
  • Shoes are required at all times with the exception of the Early Childhood Learning Center.
  • Please be respectful of museum exhibits, staff, and other guests.
  • Kidspace reserves the right to refuse entry to anyone that poses a threat to the well-being of guests and Museum property.   

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Membership

As a member of the Museum, do I still receive a discount for on-line purchases?

Yes, as a member you receive a 10% discount on classes purchased in person and online, as well as 15% off merchandise.

May I upgrade my membership in the middle of the year?

Yes, if you would like an upgrade from a 6-month membership to a 12-month membership, you may do so within the first three months of your 6mo Family Membership.

May I use my Kidspace membership to visit other children’s museums?

If you have purchased a 12-month Membership then your membership has reciprocal benefits with museums throughout the nation that are a part of the Association of Children’s Museums (ACM) Reciprocal Program and the Association of Science and Technology Centers (ASTC). For a list of children’s museums participating in the ACM Reciprocal Program, which allows a 50% discount on admission, please go to: childrensmuseums.org/visit/reciprocal.htm. For a list of science centers participating in the ASTC Passport Program, which allows free admission at institutions at least 90 miles away from your home, please go to: http://www.astc.org/members/passlist.htm.

How many membership cards will I receive?

You will receive 1 set of membership cards total: 2 keychain cards and 1 wallet card. If you have a 12-month membership the wallet sized card is the only one with the ACM logo and therefore required if you would like visit other museums through the ACM Reciprocal Program.

What's included in the membership?

Details of our various member levels can be found at: kidspacemuseum.org/membership/membership-benefits.

If I order a membership over the Internet, how soon can I visit the Museum?

As soon as your order is complete you can visit the Museum. All you need to do is print out your proof of purchase and bring it with you to the museum.

How do I give a membership as a gift?

In order to buy a membership for someone else on-line, please indicate your purchase as a ‘gift membership’ and yourself as the ‘gift giver’ when purchasing the membership. You may also purchase gift memberships at either the Busy Bee Learning Store or ticket booth.

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Museum Store

What are the hours of The Busy Bee Learning Store?

The Busy Bee Learning Store is open during normal museum hours.

May I visit the Museum just to shop in the store?

Yes, if you would just like to visit the store to browse our in-stock merchandise, you may do so without having to pay admission.

How do I contact the Busy Bee Learning Store?

The Busy Bee Learning Store can be called directly at (626) 449-9144,ext. 5223, or the Store Buyer at ext. 5217.

What is your return policy?

Present a valid Kidspace sale receipt for merchandise within 60 days of purchase and a full refund (per original tender - cash or credit card) will be issued if item is in resaleable condition. If a gift or no receipt is presented, or if it is more than 60 days from purchase, a store credit will be issued if the merchandise is verified as current and still in original packaging with a Kidspace price sticker. Returned items without a receipt are credited at the lowest sale price. There are no returns on clearance merchandise. Kidspace has the right to refuse return if the merchandise is not in resalable condition or as it was purchased.

Gift Redemption Policy
Paper Gift Certificates are only active and redeemable with the valid receipt number printed on the certificate from the original purchase. Unless under $10 in change, there is no cash back from redeemed Gift Cards or Certificates.

Personal Check Policy
Personal Checks will not be accepted for the sale of merchandise. Personal checks, presented with a valid photo ID and phone number, may be used for Museum admission and membership payments.

Please Note
Returns and Redemptions can only be issued with a valid photo ID

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School/ Group Visits

How do I make a group reservation?

Reservation requests for groups of 15 children or more can be made online at kidspacemuseum.org/teachers-groups/group-reservation-form. Field trips cannot be booked over the telephone or via email. The online form must be completed in order to book a field trip.

What are the group admission fees?

Discovery Field Trips are $9 Per Person, Seasonal Discovery Field Trips are $10 Per Person, and Self-Guided Field Trips are $7 Per Person. For more information please contact our Groups Coordinator.

What is included in the group admission?

The details of what’s included in a group admission depend on which group package you book.

What are the behavior guidelines of the Museum?

Kidspace requires at least one adult for every five children. While at the Museum, children are expected to stay with their group. Chaperones are expected to keep their children from disrupting other Museum guests.

What resources are available to use in my classroom prior to my Museum visit?

Please visit our Teacher Resources page for more information. You will find suggested activities created by Kidspace and teachers who have visited Kidspace. There is also some additional reading and relevant web links.

Does the museum offer assistance for students with special needs?

For special needs children, Kidspace offers sign language and sensory programs for the Discovery Program Amazing Arthropods.

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Kidspace Volunteer Program

How old do I have to be to volunteer?

All volunteers must be at least 16 years of age.

What will I be doing as a volunteer at Kidspace?

Volunteers at Kidspace have a unique opportunity to contribute in a variety of ways to the day-to-day operation of the museum. Every day is different; one day a volunteer may be asked to help with getting a mailing out or updating our email list, another day, the same volunteer may be assisting an educator in some part of the Museum such as the Gardens or the Digging Deeper Gallery. No matter how you end up spending your time here, your contribution is a valuable one!

How do I start volunteering?

To begin with, you need to fill out an application online and attend one of our volunteer orientations. If you are unable to fill out the online application, please contact Tim Scheidler at (626) 449-9144 x5201 so alternate arrangements can be made.

When are the orientations?

Orientations are held from 4:00pm to 5:00pm once per quarter here at Kidspace Children's Museum. During the orientation, volunteers fill out paperwork, receive a tour of the facility and gain understanding of how they will be participating as a volunteer at Kidspace.

How do I set up a time to volunteer?

Please contact Tim Scheidler with the specific dates and times at least one week prior to coming in to the Museum. Kidspace Children’s Museum is open from 9:30am-5:00pm from Tuesday thru Friday and 10:00am – 5:00pm on Saturday and Sunday. During the summer we are also open on Mondays from 9:30am-5:00pm. Some individuals arrange to volunteer on a regular basis while others come when their schedules permit.

What is the time commitment?

During your first quarter (three months) of service we require that you commit to serving at least 30 hours. This works out to be roughly 2.5 hours per week and is not a difficult feat by any means. Please note: If you are volunteering to complete service hours for school, Kidspace will not sign off on hours until your initial commitment of 30 hours has been completed. After your first quarter you must serve at least 15 hours each quarter after that to maintain an "active" status.

Please bear in mind that because volunteering at Kidspace requires a lot of energy, shifts longer than 4 hours are not encouraged. Accommodations can be made for longer shifts should the need arise.

Are there certain occasions when a group of volunteers is needed?

On a typical day we can accommodate a group no larger than five volunteers. There are specific events when we require up to 30 volunteers. These include our Martin Luther King, Jr. Day Celebration; Snow Days; and the Pumpkin Festival. Please consult our calendar of events for any additional events in which you might be interested in volunteering.

What if I cannot come in on a day that I am scheduled?

We realize that things come up and plans do change. Please contact Kidspace as soon as you know you will not be able to come in. Leave a message on our sick line at (626) 449-9144, ext. 1003; please include your name, date and time you were scheduled to volunteer.

Can I bring a friend to volunteer?

Friends are welcome to volunteer as long as they fulfill the application and orientation requirement. Volunteers will be placed in different areas of the Museum to best suit our guest’s needs and to ensure that volunteers aren’t distracted by their fellow volunteers.

Is there a dress code?

Yes! We ask our volunteers to wear the following:
Tan pants or shorts, please no jeans or sweatpants. Shorts must be at least the length to your fingertips at your side.
Closed toe shoes.
Plain shirt - Please no pictures or words other than the Kidspace logo.
All volunteers will be asked to wear a volunteer badge and vest.

If Volunteers arrive out of dress code they will be sent home and no hours will be accumulated for that day.

What about iPods and cell phones?

Due to the interactive nature of the museum, we do not allow cell phones or musical devices on the floor.

How do I get to Kidspace?

Kidspace is located at 480 N. Arroyo Blvd., Pasadena, CA 91103, at the west end of Brookside Park near the Rose Bowl stadium. Free parking is available in Lot I, to the west end in Brookside Park near Rose Bowl. For more information please go to: kidspacemuseum.org/visit/hours-and-admissions.

How do I receive a verification of my hours volunteered?

After you have completed your initial 30 hours of service we would be happy to sign off on any school forms you might have. If you require a log of your hours one can be provided for you.

Can my volunteer service ever be terminated?

Yes, we are very serious about holding all of our volunteers accountable to our Service of Excellence Code. Should you be found in violation of this code (not showing up or arriving late without calling, arriving out of dress code, poor attitude on the floor, etc.), you will receive three warnings. After your third warning your status as a volunteer in good-standing may be revoked and your service may be terminated at any time.

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